Step 2: Check if the license you are using is active
Go to your Autodesk account and check if the product is available for download under the “All Products and Services” tab. If it’s not there, ask the Administrator to verify if the product has been correctly assigned to you. It’s possible that the number of licenses for a specific product is insufficient compared to the number of users.
In this case, you will need to replenish the pool by purchasing an additional license.