Technical consultation packages.
Ensure the quality of your technical support with the package
AEC Design Extended Technical Support
For us, technical support is not just a reaction to problems that arise in our customers' companies.
Ewelina Przestrzelska
Customer Success Manager
Essential package
In the Essential package you receive:
A guarantee of a comprehensive and efficient service. Based on multi-faceted experience, we will solve your request and propose the best available solution.
Attention to an individual approach and not being limited to suggesting ready-made solution schemes.
Access to our proprietary materials for easy onboarding into newly purchased software and a database of solutions to the most common problems.
Extended package
In the Extended package you additionally receive:
- Holistic troubleshooting of technical issues and problems with prediction and best practices to avoid problems before they occur.
- A 50% shorter first response time and one hour of consultation to be used each month as part of your subscription.
- Lower hourly rate and more favourable billing (every 15 minutes).
- The services of dedicated industry specialists and an Autodesk subscription specialist ready to solve the most complex and unusual issues.
- The opportunity to receive a report, known as the Annual Technical Health Review, to help you make informed decisions in your next billing period.
Who from the AEC Design team will assist you?
- Consultants – the people responsible for properly understanding the problem and identifying the potential substrate and providing guidance on hardware purchase/questions, commissioning, installation and activation or software purchase. They will also contact the manufacturer on your behalf.
- Subscription specialists – a person who will help you with any issue relating to your active subscription, e.g. transferring licences, changing data, managing licences or clarifying concerns about the terms of use of the software.
- Industry specialists – these are experienced engineers who have worked on a daily basis in a similar specific area to your company. We will find the right people, associated with the right industry, to solve your problem. The problem will be solved based on the best possible use of the software in a production environment.