Technical consultation packages

Technical consultation packages.

Ensure the quality of your technical support with the package

AEC Design Extended Technical Support

For us, technical support is not just a reaction to problems that arise in our customers' companies.

Essential package

In the Essential package you receive:

A guarantee of a comprehensive and efficient service. Based on multi-faceted experience, we will solve your request and propose the best available solution.

Attention to an individual approach and not being limited to suggesting ready-made solution schemes.

Access to our proprietary materials for easy onboarding into newly purchased software and a database of solutions to the most common problems.

Extended package

In the Extended package you additionally receive:

  • Holistic troubleshooting of technical issues and problems with prediction and best practices to avoid problems before they occur.
  • A 50% shorter first response time and one hour of consultation to be used each month as part of your subscription.
  • Lower hourly rate and more favourable billing (every 15 minutes).
  • The services of dedicated industry specialists and an Autodesk subscription specialist ready to solve the most complex and unusual issues.
  • The opportunity to receive a report, known as the Annual Technical Health Review, to help you make informed decisions in your next billing period.
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Who from the AEC Design team will assist you?